InGenius at HIMMS11
I’ll be down at HIMMS11 next week in Orlando, checking out the latest and greatest in Medical Applications for Telephony and iPhone/iPad. We’re specifically looking for cool iPad applications for the medical profession, as well as new telephony applications for the medical field.
We’ll be at HIMMS from Tuesday to Thursday – but taking off Thursday afternoon to head over to Titusville for the launch of STS-133 at 4:50pm. You can get in contact with me at Rich@ingenius.com.
Get ready for a new Tweex.TV!
InGenius’ first iPad major application is getting ready for its second release this week! We’ve had a lot of fun with the updates – deciding about colours and UI elements, and a lot of soul-searching about which features make it into the build, or wait for the next build. In the end, we’ve decided to just to builds more frequently, instead of cramming everything into fewer, larger releases.
That said, our release this week will include:
- A brand spanking new colour scheme,
- Tweet Filtering! Our app can now filter out those obnoxious “Me Too” tweets, and even adapts dynamically to the amount of twitter traffic to filter more agressively if there are a lot of tweets flowing by. Among other things, we skip repeated retweets, short tweets, and any that contain any of our blacklisted words.
- View trending topics by region – you can now select a specific region to see trending topics. It’s kinda cool to see what topics are trending all over the world. Our app makes it easy to check this out!
- We’ve cleaned up the ads – moved them from embedded in the tweet stream to a dedicated ad location at the bottom of the screen (you can easily upgrade to get rid of ‘em eh)
- And lots more! (behind the scenes UI improvements, better refreshing, better show selection, etc)
Keep an eye out for the new Tweex this week at the Apple App Store!
Connect it ALL with InGenius Connector CRM Integrations
As a company, InGenius has been in the software business since 1986 and in the past twelve years has focused its efforts specifically on computer-telephony integrations. In the past four years we have amped up our integration focus to really focus in on providing telephony applications that support multiple platforms and resonate with customer’s needs. Our newest product, InGenius Connector for Salesforce, is providing our distributors with a way to provide their customers with an application that integrates with their offering and their clients environments. InGenius Connector for Salesforce is the first of many CRM integrations we plan to release and we’ve already helped several companies integrate with their custom CRM systems!
In a white paper, Lori Bocklund, President, Strategic Contact Inc. remarks on the issues with contact centers in implementing new technology; “Problems we see include not looking at systems in place to start out with and potentially leveraging something that already exists, over-buying (licenses, functionality, capacity, etc.), not allocating the resources to use it effectively, never getting to the “Phase 2″ functionality, not making process changes to get the most out of technology, and failing to help the users see the benefits and make changes.”
With InGenius Connector for CRM systems we solve these problems by providing:
- Multi-platform support on both the CRM side and the VoIP or SIP service provider side to help businesses leverage what they already have in place
- Per seat purchase options to avoid over-buying
- Simple deployment options that include mass deployment or easy end user download so massive resources for deployment are not necessary
- An abundance of support materials including videos, documentation, presentation and webinars to inform users how to get the most out of the application
- Seamless integrations with the CRM application users are familiar with so benefits can be seen right away and changes required to use the software are intuitive (For example, click on a phone number to call)
With growing competition and increased consumer knowledge, businesses are investing in CRM software to better develop and nurture their customer relationships to improve their current and future bottom line. What businesses are missing however is that when introducing new software or technologies they are adding an additional tool on top of an already busy customer service representative or salesforce. This is where InGenius Connector for CRM systems comes into play. We take all these tools and merge them into a single access point so that customer service representatives need only access with one interface, CRM providers extend their functionality beyond their application, and VoIP providers integrate with business processes. InGenius Connector for CRM truly connects it all!
